This Refund & Cancellation Policy is incorporated into, and forms part of, the Terms of Service. It is presented to you at checkout, and you accept it as part of completing your purchase.
If this is your business’s first paid subscription to WolfIT, you may get a full refund within fourteen (14) calendar days of that purchase, for any reason and without conditions on how much you used the Service. The refund covers the full amount paid for the subscription. For credit packs bought during those fourteen days, only the credits you have not used are refunded. While the fourteen days run, you may use up to twenty-five percent (25%) of that month’s included credits (Section 4.8 of the Terms of Service).
The guarantee is available once per business. It does not apply if the same payment card, the same email domain (or, for free email providers, the same email address), or ZIP codes in the same Territory were used by an account that previously received a refund or was cancelled; in that case the subscription is billed normally and we review the account.
A refund ends the subscription and closes the account immediately: access to the WolfIT Corpus and to Licensed Data ends, and your own Customer Data remains available for export as described in Section 15 of the Terms of Service.
Except as required by law or as expressly stated in this Policy, subscription fees are non-refundable and non-proratable. You may cancel at any time; cancellation stops future billing but does not refund the current billing period, and the Service remains available through the end of the period you have already paid for. Credits that have been used are not refundable (Section 4.8 of the Terms of Service).
If you chose a twelve (12) month commitment billed monthly, cancelling turns off renewal and your access continues until the commitment ends, while the monthly payments continue. You can cancel a renewal yourself up to the day before the renewal date; we remind you thirty (30), ten (10), and two (2) days before. To leave earlier, you may pay the early termination fee described in Section 4.3 of the Terms of Service — the lesser of three (3) times your monthly invoice in effect on the day you leave (plan, additional territories, and seats, after discounts and including taxes) or the amount remaining in your commitment — and your subscription ends at the end of the current billing period. You cannot move to a smaller plan or remove additional territories before the commitment ends; seats can be removed. Month-to-month plans can be cancelled at any time and end at the end of the current billing period, with no fee. Cancellation does not entitle you to a refund of amounts already paid, except under Section 1.
If you paid annually in advance, the Section 1 guarantee applies during the first fourteen (14) days. After that period, annual fees are not refundable, except as required by law or as expressly provided in Section 5. You may turn off renewal yourself up to the day before the renewal date.
We will issue a refund, or a prorated credit, in the following cases:
A verified billing error, including a duplicate charge or a charge after a valid cancellation;
A charge made without authorization on your account, once verified;
Where we materially degrade or discontinue core functionality you paid for during a paid term, as described in the Terms of Service — in which case we will refund the unused portion of that term;
Where a refund is required by applicable law.
Free accounts, design-partner accounts, and accounts provided at no charge are not eligible for a refund, because no payment was made.
Promotional or founding-customer rates apply only to commitment plans, as described at the time of purchase. A founding-customer rate continues on renewals while the subscription is not cancelled, and ends if it is cancelled or the commitment ends early. A refund under Section 1 ends the subscription; a promotional rate does not carry over to a later repurchase unless we agree in writing.
For customers on an invoiced or enterprise order form, the refund and cancellation terms of that order form control and supersede this Policy where they conflict.
Refunds include any sales tax collected on the refunded amount. Refunds are issued to the original payment method. Payment-processing fees are not refunded separately, as they are included in the amount you paid. Refunds are typically processed within five (5) to ten (10) business days after approval, subject to your bank or card issuer.
If you believe you were charged in error, contact support@wolfit.ai before initiating a chargeback with your card issuer or bank — we will investigate promptly and correct verified billing errors. Initiating a chargeback for a charge you authorized, without first contacting us, may result in suspension of your account pending resolution, and we may recover the amount of any resulting fee.
Cancel at any time yourself from Billing in the Service or through the Customer Portal, or by emailing support@wolfit.ai. If your account qualifies for the Section 1 guarantee, use “Refund and close” in Billing: the screen shows the exact amount before you confirm, and the refund is issued immediately. If the button is not available or you prefer email, write to support@wolfit.ai with your account email and purchase date; we will confirm receipt and tell you our decision within five (5) business days.
We may update this Policy from time to time. The version in effect on the date of your purchase governs that purchase.
